Refund policy
Refund Policy
We offer refund and/or exchange within the first 7 days of your purchase, if 7 days have passed since your purchase, you will not be offered a refund and/or exchange of any kind.
Eligibility for Refunds and Exchanges
● The Item must be damaged or have any defects.
● Your item must be unused and in the same condition that you received it.
● The item must be in the original packaging.
● To complete your return, we require a receipt or proof of purchase.
● Only regular priced items may be refunded, sale items cannot be refunded.
After submitting relevant proof of damage/defect, then proof will be sent to a scrutiny to inspect whether the said defects or damage has been inflicted by the user. Upon approval, you can choose to either return your product for an exchange or refund.
Exchanges (if applicable)
If you need to exchange it for the same item, send us an email at business@greenvalleyoils.com and send your item to: 66/3837 Ground Floor, Sayeed Complex Doraiswamy iyer Road, Ernakulam, Kerala Landmark: Opposite Devi Complex District: ERNAKULAM State: KERALA 682035
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 15 days of receival.
Late or missing refunds
● If you have not received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted.
● If you have done all of this and you still have not received your refund yet, please contact us at business@greenvalleyoils.com or 9496544743
Shipping
● Please do not send the product back to the manufacturer. It must be sent to the following Address 66/3837 Ground Floor, Sayeed Complex Doraiswamy iyer Road, Ernakulam, Kerala Landmark: Opposite Devi Complex District: ERNAKULAM State: KERALA 682035
● You will be responsible for paying for your own shipping costs for returning your item.
● Shipping costs are non-refundable! If you receive a refund, the cost of return shipping will be deducted from your refund.
● Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
● We cannot guarantee that we will receive your returned item, that responsibility lies solely on the third party logistics provider.